Build on the core values in your business. Clarify your client’s desires and establish methods to support their goals, allowing them to say “yes”.

• Learn what customers really want.
• Identify e-gaps and their effect on your practice reputation and team commitment.
• Recognize the e-gaps within your practice.
• Research what to do when you experience an e-gap.
• Learn how to identify positive, negative and neutral e-gaps.

In this program you will learn the powerful impact e-gaps (the ‘gap’ between our expectations and our experiences) have on effective communication, which is imperative not only for providing outstanding customer service, but for patient acquisition and retention as well.

Could expectations, experience and emotions - be negatively affecting your practice and keeping you from understanding what your patients – your customers – really want? 

• Build team morale 
• Provide outstanding customer service
• Assist you in finding new patients and retaining existing ones
• Increase your referral base

Discover the powerful impact expectation and emotions have on effective communication, which is imperative not only to provide outstanding customer service, but for patient acquisition and retention as well.

Build greater understanding of the world around you, and be able to adapt responsibly. Develop emotional “smarts” beyond your IQ. Build your practice from the inside out. 

• Recognize Emotional Intelligence in the workplace.
• Learn to welcome emotions in the workplace.
• Distinguish “hot buttons” vs. “emotional outbursts”.
• Understand how – and why – to manage your emotions.
• Identify how stress, energy and self-management affect EQ.

Once you understand what EQ truly is, you will begin to look for new approaches to old problems and welcome emotions as ‘information.’ Team Members and Doctors will be asked to complete a leadership assessment prior the workshop.  

Four assessments are included in the fee. Additional charges apply for 5+ participants. 

Focus on results by finding better solutions faster. Understand how conflict affects performance. Learn and apply new skills to take your business to the next level.

• Identify emotions and their effect on conflict.
• Recognize the value of healthy conflict within your team.
• Practice the Awareness Wheel.
• Review your Conflict Assessment to recognize your conflict style.
• Learn about Emotional trust accounts.

Conflict at some point, and on some level, is inevitable in most dental practices with small teams working closely together, often under stressful circumstances. The good news is that conflict can actually be healthy for your team, and lead to enhanced trust and communication. A conflict assessment for team and doctors included in this workshop.

Increase team spirit, leadership and enthusiasm.  Artful communication increases your reputation and rejuvenates both your clients, your staff, your business and most importantly ~ yourself!

• Practice how to respond with out a “script” 
• Identify your listening sills
• Learn how to listen effectively
• Distinguish the kind of listeners you are
• Recognize 10 Communication tips to become an effective communicator
• Effectively Increase case acceptance by improving your listening skills
• Practice 5 keys to Enhance team communication 
• Learn to effectively give and welcome feedback

 It’s simple. When you identify your strengths – and weaknesses – as a communicator, you begin building confidence in your ability not only to work better with your team, but to assist your patients in truly understanding the value of your services. The result – increased case acceptance and greater productivity.